Your Dealer Equipment Program offers you a full range of products for your service, parts and body shop. Equipment is tested for performance before it is OEM approved for use in your dealership. This assures you of the highest quality equipment to meet your service needs. This extensive portfolio and toll-free telephone numbers provide you with a single source for your dealership/service department needs.

OEM Approved Equipment tailored to meet your shop’s needs

Experienced Personnel and industry-leading sales organization in the industry. Our technical specialists will provide assistance on product selection, application, service and support for “One Stop Shopping” on all service department needs.

Customer Service Support

• World Class Status
• Order/Delivery Status
• Technical Support

Flexible Payment Options

• Dealer Account Billing (if applicable)
• DES Open Account, net 30 days (DES approval required)
• Financing & Leasing Programs
• Major Credit Cards: Visa, MasterCard, American Express
• Check, Money Order

One Stop Shop. We work for you.

• Minimum One Year Parts and Labor Manufacturer’s Warranty
• Factory Direct Shipments
• Installation & Training Assistance
• Download our DES field map

Order Information

If you require additional information before ordering, call 1-800-336-6687 to talk with a dealer consultant.

You may need a system plan/blueprint or a visit to your facility by a representative of the program. We can arrange for supplier visits and product demonstrations to provide complete information.
You will get the approved products at the most competitive prices through this program. You can place your order by phone, mail, or fax. An authorized dealer signature is required on orders of $5,000 or more. If you fill out a preprinted order form, fax or mail your form (photo copies accepted), reflecting information as requested on our order form. Remember to fill out the form as completely as possible!

All products are sold F.O.B. shipping point.
Your order will be processed immediately; an order acknowledgment will be mailed to you. If you require additional information before ordering, call 1-800-336-6687 to talk with a dealer consultant.

Experienced Personnel

Rely on a team of knowledgeable industry-leading professionals, all capable of providing assistance on product selection, service and technical support. The DES Program encourages you to contact the field representatives on your toll-free phone number whenever you need assistance.

Satisfaction

Our major objective is to help dealers increase the level of customer service satisfaction while building customer loyalty through a total commitment to quality and value.

Equipment and Systems Planning

We can provide dealers with a complete support package designed to meet their individual needs. Through a network of experts, the Planning Specialist will design and recommend a “Total System’s Package” for any new or renovated dealership.

Payment/Financing

A variety of payment methods are available to meet your needs:

• Dealer Account Billing (if applicable)
• Visa, Mastercard and American Express
• Check or Money Order (for prepaid order)
• Open Account - net 30 days (DES approval required)
• 30, 60, 90-day deferred billing (with 2% surcharge), $5,000 minimum

NOTE: Orders totaling more than $5,000 must be accompanied by a signed purchase order or a signed DES Order Form.

If long-term financing is required for an equipment purchase, financing options can be arranged.

Dave Johnson Bank of the West Equipment Finance 415-217-4296

Rick Hanson GreatAmerica Financial Services Corporation 800-487-3636

Order Preparation

We welcome your orders via internet, phone, fax or mail. All orders should be signed and forwarded to the DES Program at the address provided below. Phone orders can be placed directly between 8 a.m. and 6 p.m. EST. Send all correspondence to:

Dealer Equipment Services
5775 Enterprise Drive
Warren, MI 48092-3463
1-800-336-6687 • Fax 1-586-578-7205

Equipment Returns

A Return Goods’ Authorization is required for the return of any of the equipment featured in this catalog. Please contact a Dealer Consultant at 1-800-336-6687 for more information on return procedure.

Customer Service

If you have questions or concerns, please contact one of our Dealer Consultants at our toll-free number or any of our DES field representatives for a prompt, courteous response.

For additional information on our special discounts or promos,
contact 1-800-336-6687 or your local DES representative.